Returns and Exchanges
What’s your return policy?
We are offering free returns in the United States.
All returns must be processed within 30 days of receiving the order. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take it from there.
Individual items purchased as part of a bundle in the Gift Box are exchange only. You may return the entire Gift Box for a refund within a 30 day window. If returning a Gift Box, you must include all 4 items plus the free jewelry box in your return package.
Can I return items Internationally?
International orders can be returned by sending your package to the following address:
c/o Customer 337
129 Worthington Ridge
Berlin, CT 06037 USA
For all international returns, return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. We also recommend insuring your package and contacting us (email@example.com) with the tracking number once shipped.
Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, we’re sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the jewelry you ordered.